Acceptance of the electronic patient record in two Swiss user groups

This master's thesis aimed to examine the acceptance of electronic patient records among the Swiss public using the extended Technology Acceptance Model (TAM). The survey assessed self-assessed health status, perceived risks (e.g., time loss, system impairment), and the impact of social influence. Furthermore, the study compared the acceptance between two age groups. The target population for the quantiative online survey were all people with residence in Switzerland, aged between 20-35 and 55-70.

The successful implementation of electronic patient records relies heavily on the involvement of end users as important stakeholders. However, determining the level of user acceptance, adoption and utilization of electronic patient records remains challenging in many countries. In Switzerland, where patient involvement in health data management is voluntary, understanding the acceptance and intention to use electronic patient records among the Swiss public is essential. Repeatedly introducing the electronic patient record to the public and promoting it in a positive light is crucial, in order to bring this relevant topic back into the public eye after years of declining interest in this important topic. The findings of this study can aid Swiss policymakers in developing effective strategies to enhance public communication regarding the user benefits of the electronic patient record and to address perceived risks.

• First of all, this communication requires a well-crafted marketing campaign that leverages social influence and encourages meaningful discussions on the topic.
• The campaign could involve collaborating with healthcare professionals and patient advocates who are well-respected in their fields. Engaging users in authentic conversations about the benefits and importance of electronic patient records were shown to generate interest and trust among the public.
• Developing comprehensive training programs and offering resources specifically tailored to different user demographics is essential. Emphasizing the user-friendly features of the electronic patient record and providing step-by-step instructions on how to navigate and utilize its functionalities would instill confidence and improve self-rated competency.
• The media campaign should  emphasize the implementation of security measures and privacy protocols, assuring individuals that their personal health information is safeguarded, that unauthorized access is prevented, and that there is always support available when needed.
• Offering personalized assistance and support through helplines, dedicated support teams, or even in-person consultations could address specific difficulties.