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Ranisja Thuraiyapah

Customer acceptance of self-service technologies in Swiss hotels
Master Theses Digi 2024

Customer acceptance of self-service technologies in Swiss hotels

Self-service technologies are becoming increasingly important in the Swiss hotel industry and contributing to improving customer experience. Hotel management should manage challenges and opportunities when adopting SST in Swiss hotels.
Ranisja Thuraiyapah
Apr 23, 2024 2 min read
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