Topic

This thesis examines the deployment of ERP in Swiss SMEs, with a particular focus on key issues such as resource scarcity and change aversion. It provides valuable insights for enhancing project outcomes by contrasting the viewpoints of the client and experts. The results enable ERP providers and SME managers to make informed decisions and develop more effective digital transformation plans.

Relevance

Because many Swiss SMEs encounter actual obstacles when installing ERP systems, such as a lack of resources, employee opposition, and complex procedures, the topic is highly pertinent to practitioners. The thesis offers actionable suggestions to enhance implementation outcomes by comparing the perspectives of experts and clients. It enables SME managers to make informed, strategic decisions that reduce risk and increase the likelihood of long-term digital success, and it helps ERP providers better tailor their support.

Results

The findings indicate that both groups view ERP as beneficial for data centralization and task automation. Clients emphasize practical concerns, such as training and support, while experts stress the importance of preparation and process adaptation. Key success factors include leadership, communication, and trust, offering a foundation for future research on ERP implementation.

Implications for Practitioners

This thesis examines the perspectives of clients and experts on ERP implementation in Swiss small and medium-sized enterprises (SMEs). It highlights key success factors such as leadership, communication, and trust, and emphasizes the need to align technical solutions with organizational processes. The findings offer practical guidance for more effective ERP projects.

Methods

This qualitative single case study focused on the Swiss ERP provider OPACC AG and six of its SME clients. Data were collected through semi-structured interviews with ten ERP experts and six client representatives. Thematic analysis was conducted to explore key challenges, success factors, and differing perspectives on ERP implementation.