Topic

This thesis examines the deployment of ERP in Swiss SMEs, with a particular focus on key issues such as resource scarcity and change aversion. It provides valuable insights for enhancing project outcomes by including the viewpoints of ERP providers' experts as well as their clients. The results can serve as a basis for further research for the implementation of ERP systems in SMEs.

Relevance

The thesis shows the drivers of successful ERP implementation and the challenges and benefits. This could be used by SMEs to make strategic decisions on ERP implementation and shows them what might lead to a smooth implementation, what they could win with the implementation, and the obstacles they might face. They can learn from the experts and client interviews.

Results

The findings indicate that both groups view ERP as beneficial for data centralization and task automation. Clients emphasize practical concerns, such as training and support, while experts stress the importance of preparation and process adaptation. Key success factors include leadership, communication, and trust, offering a foundation for future research on ERP implementation.

Implications for Practitioners

This thesis examines the perspectives of clients and experts on ERP implementation in Swiss small and medium-sized enterprises (SMEs). It highlights key success factors such as leadership, communication, and trust, and emphasizes the need to align technical solutions with organizational processes. The findings offer practical guidance for more effective ERP projects and show how important change management is, and the adaptation of the corporate culture in a digitalization process.

Methods

This qualitative single case study focused on the Swiss ERP provider OPACC AG and six of its SME clients. Data were collected through semi-structured interviews with ten ERP experts and six client representatives. Thematic analysis was conducted to explore key challenges, success factors, and differing perspectives on ERP implementation.